Spyber Polymath provides bespoke software engineering, cloud systems administration, security assessments, and technology consulting. Unlike off-the-shelf physical commodities, our work represents specialized engineering time, intellectual property development, and real-time cloud resource allocation.
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Binding Agreement:This Refund Policy applies to all commercial engagements, statements of work, invoices, and retainer contracts executed with Spyber Polymath.
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2. Milestone-Based Engineering Engagements
Custom software projects are structured around sequential milestones (e.g., Milestone 1: Requirements & System Architecture; Milestone 2: Core Development; Milestone 3: Beta Deployment; Milestone 4: Final Production Delivery):
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Milestone Approval & Finality:Upon completion and formal sign-off or delivery of a project milestone, funds disbursed for that completed milestone are non-refundable.
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Cancellation Mid-Project:If a project is cancelled by the Client prior to completion, the Client is billed for all unbilled hours or completed deliverables up to the official termination date. Any unspent advance retainer will be refunded.
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Discovery & Architecture Audits:Upfront architectural reviews, technical feasibility assessments, and codebase audit retainers are non-refundable once the discovery phase has commenced.
Costs incurred for third-party hosting, VPS provisioning, domain names, SSL certificates, or API credits are strictly non-refundable:
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Third-Party Pass-Through:Payments made directly to cloud providers (AWS, DigitalOcean, Cloudflare, Google Cloud) or domain registrars on behalf of the client cannot be refunded under any circumstances.
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4. Managed Retainer Subscriptions & Cancellation
For ongoing DevSecOps automation, server hardening, and IT systems administration retainers:
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Thirty (30) Day Notice:Monthly retainers may be cancelled at any time by providing thirty (30) days prior written notice via email to billing@spyberpolymath.com or legal@spyberpolymath.com.
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No Partial Month Pro-Rata:We do not issue pro-rata refunds for unused days within an active monthly billing cycle; services and monitoring continue until the billing cycle expires.
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5. Dispute Escalation & Refund Request Procedure
If you believe an invoicing error has occurred or that deliverables deviated fundamentally from the agreed specifications:
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Submit Claim:Email legal@spyberpolymath.com within fourteen (14) calendar days of the disputed invoice, providing the invoice number, contract reference, and detailed documentation.
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Good-Faith Review:Our leadership will investigate the dispute and respond in writing within five to seven (5–7) business days.
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Chargeback Prevention:Clients agree to negotiate disputes in good faith before initiating payment disputes or chargebacks through financial institutions.
